Frequently Asked Questions
A: You may order a takeout order through Dinner Delivered, and then pick up the order yourself.
How to place a Takeout Order on the Desktop Website:
On the home screen, after you select your Delivery Address, click on the When/ASAP Order Settings button in top righthand corner, then select Takeout as the Order Type. Place your order for the restaurant, and it will be ready for pickup at the referenced time.
How to place a Takeout Order on the Mobile Website:
On the home screen, after you select your Delivery Address, click on the ASAP Order Settings button on the top middle of the screen, then select Takeout as the Order Type. Place your order for the restaurant, and it will be ready for pickup at the referenced time.
How to place a Takeout Order on the App:
On the home screen, after you select your Delivery Address, click on the ASAP Order Settings button on the top middle of the screen, then select Takeout as the Order Type. Place your order for the restaurant, and it will be ready for pickup at the referenced time.
How to place a Takeout Order on the Desktop Website:
On the home screen, after you select your Delivery Address, click on the When/ASAP Order Settings button in top righthand corner, then select Takeout as the Order Type. Place your order for the restaurant, and it will be ready for pickup at the referenced time.
How to place a Takeout Order on the Mobile Website:
On the home screen, after you select your Delivery Address, click on the ASAP Order Settings button on the top middle of the screen, then select Takeout as the Order Type. Place your order for the restaurant, and it will be ready for pickup at the referenced time.
How to place a Takeout Order on the App:
On the home screen, after you select your Delivery Address, click on the ASAP Order Settings button on the top middle of the screen, then select Takeout as the Order Type. Place your order for the restaurant, and it will be ready for pickup at the referenced time.
A: Call us at (423) 634-8899
Email us at Support@DinnerDelivered.com
Chat with us online at dinnerdelivered.com/contact_us
Email us at Support@DinnerDelivered.com
Chat with us online at dinnerdelivered.com/contact_us
A: Dinner Delivered is open:
Monday: 9:30am - 9:00pm
Tuesday: 9:30am - 9:00pm
Wednesday: 9:30am - 9:00pm
Thursday: 9:30am - 9:30pm
Friday: 9:30am - 10:00pm
Saturday: 9:30am - 9:00pm
Sunday: 9:30am to 9:00pm
Monday: 9:30am - 9:00pm
Tuesday: 9:30am - 9:00pm
Wednesday: 9:30am - 9:00pm
Thursday: 9:30am - 9:30pm
Friday: 9:30am - 10:00pm
Saturday: 9:30am - 9:00pm
Sunday: 9:30am to 9:00pm
A: Refunds will be granted if a customer provides all of the correct and necessary delivery information on their order, but due severe inclement weather or unforseen causes the ordered products cannot be delivered within the day of the order.
Once an order is delievred, and double checked at the door with a driver, redeliveries or refunds will not be given to a customer. It is up to the customer to request to double check the order with the driver. It is not the driver's responsibility to go through the order with the customer before departing from a customer. If Alcohol items are taken by a customer, and not doubled checked for accuracy with a driver upon contact, redeliveries or refunds will not be given to a customer.
Once an order is delievred, and double checked at the door with a driver, redeliveries or refunds will not be given to a customer. It is up to the customer to request to double check the order with the driver. It is not the driver's responsibility to go through the order with the customer before departing from a customer. If Alcohol items are taken by a customer, and not doubled checked for accuracy with a driver upon contact, redeliveries or refunds will not be given to a customer.
If an Alcohol Delivery Order is ordered and paid for, and every possible attempt to deliver it to the provided address is made, but a wrong address is input, and the Call Center or Driver cannot get in contact with customer to obtain another address in a timely manner, the order will be un-refundable if the customer does not provide a different address to the Call Center by 8:30pm.
Also, any attempt at trying to undermine State Laws by trying to obtain alcohol products to under-aged minors will forego the ability to receive a refund from the ordered alcohol products. Local police will also be notified of the incident, and prosecution will be persued to the highest degree.
If the customer is unable to provide a valid ID upon delivery, the order will not be deliverable. The customer will be charged the entire bill unless the alcohol vendor agrees to receive the product back and issue a refund. If the alcohol vendor agrees to refund the order, the customer will only be charged the delivery fee and tip as a courtesy to the driver who put the effort into attempting to pickup and deliver their order. However, if for whatever reason the alcohol vendor cannot receive the product back due to their own policies, the customer will be charged the entire bill without deductions even if the order cannot be delivered because the customer cannot provide a valid ID.
For gift/surprise orders, please make sure to include the recipent's phone number in the delivery note in case the driver has trouble getting someone to answer the door to accept the delivery. NOTE: A valid ID will be required for every delivery that contains alcohol, including no-contact delivery orders. If the recipient cannot provide an ID, the order will not be deliverable. We will attempt to return the product to the store, but if the store denies the refund, you will still be charge the full bill. If the store accepts the return, you will only be charged the tip and delivery fee as a courtesy to the delivery driver.
A: To place an order online at DinnerDelivered.com, before tax and the delivery fee, refer to the minimum food order per delivery mile below:
Between 0 to 1.99 miles, there is a $5.00 food minimum order.
Between 2 to 3.99 miles, there is a $7.00 food minimum order.
Between 4 to 5.99 miles, there is a $8.00 food minimum order.
Between 6 to 7.99 miles, there is a $10.00 food minimum order.
Between 8 to 9.99 miles, there is a $12.00 food minimum order.
Between 10 to 11.99 miles, there is a $15.00 food minimum order.
Between 12 to 13.99 miles, there is a $20.00 food minimum order.
Between 14 to 15.99 miles, there is a $25.00 food minimum order.
Between 16 to 25 miles, there is a $30.00 food minimum order.
Between 0 to 1.99 miles, there is a $5.00 food minimum order.
Between 2 to 3.99 miles, there is a $7.00 food minimum order.
Between 4 to 5.99 miles, there is a $8.00 food minimum order.
Between 6 to 7.99 miles, there is a $10.00 food minimum order.
Between 8 to 9.99 miles, there is a $12.00 food minimum order.
Between 10 to 11.99 miles, there is a $15.00 food minimum order.
Between 12 to 13.99 miles, there is a $20.00 food minimum order.
Between 14 to 15.99 miles, there is a $25.00 food minimum order.
Between 16 to 25 miles, there is a $30.00 food minimum order.
A: There is a $3.00 Delivery Service Fee per order, plus a pro-rated $0.75 a mile Delivery Fee.
A: The Service Fee is an additional operational overhead service fee for the Service, which aids with balancing the burden of increasing long-standing economic inflation and increasing fuel prices.
A: All of Dinner Delivered's partnered restaurants have agreed to expertly prepare all of their delivery orders and have a respect for their delivery customers' orders, willing to go that extra mile in all cases. With this partnership in place we can guarantee your orders receives the proper attention from the restaurant and ensures the quality of the order. If anything is ever wrong with your order this partnership also allows Dinner Delivered to contact the restaurant and speak directly with management to assure the fastest possible resolution to the problem.
Each restaurant Dinner Delivered partners with pays Dinner Delivered a commission on every order we send to them. In some instances if the restaurant can't deduct the cost of the commission from each order, but still wants to partner to offer their customers delivery they agree to attach the commission to each order to cover the cost. Dinner Delivered has no control over how the restaurant chooses to handle pricing on their menu items.
Under the Discretion of the Vendor, Item Pricing reflects the Dinner Delivered Service Fee. Dinner Delivered does not control the offered Vendors Items or the Vendor Pricing
Each restaurant Dinner Delivered partners with pays Dinner Delivered a commission on every order we send to them. In some instances if the restaurant can't deduct the cost of the commission from each order, but still wants to partner to offer their customers delivery they agree to attach the commission to each order to cover the cost. Dinner Delivered has no control over how the restaurant chooses to handle pricing on their menu items.
Under the Discretion of the Vendor, Item Pricing reflects the Dinner Delivered Service Fee. Dinner Delivered does not control the offered Vendors Items or the Vendor Pricing
A: Gratuity is not included in your order. Please consider the efforts of your mobile waiter and treat them as you would treat a server inside a restaurant. Average gratuity is 15 - 20%.
A: All orders are handled immediately after they are placed. Once you have placed a delivery online, or over the phone with a Dinner Delivered customer service representative, you can expect to see your delivery order in 40 - 70 minutes.
A: Use the Dinner Delivered App or Mobile Website: DinnerDelivered.com
You may also call 423-634-8899 to speak to customer service representative to place a delivery order over the phone. When a Dinner Delivered customer service representative processes your delivery order, it is the exact same process as you doing it yourself online. You may pay with a debit or credit card over the phone.
You may also call 423-634-8899 to speak to customer service representative to place a delivery order over the phone. When a Dinner Delivered customer service representative processes your delivery order, it is the exact same process as you doing it yourself online. You may pay with a debit or credit card over the phone.
A: To insure your online order has been placed, you will receive an email to the email address your account has been saved under. The email will detail the order items and present you with an estimated delivery time. You should also receive a receipt email for your order delivered to the same email address. If you do not receive the correct emails or an estimated delivery time, call 423-634-8899, and a Dinner Delivered Customer service representative can find out if your delivery order has been placed. If you place your order over the phone with a Dinner Delivered customer service representative they will give you an estimated delivery time to confirm the order.
A: All orders are handled immediately after being placed. Extended estimated delivery times are due to extenuating delivery ranges, driver distances, and routing complexities. Also, weekend and holiday estimated times of arrival may increase due the severity of prolonged cook-times and their according wait-times at restaurants.
A: After you place a delivery order online or over the phone with a Dinner Delivered customer service representative, the log-in email for your account will be sent the receipt for your order. If you only call-in orders, you can have a Dinner Delivered service representative post a desired email address on your account for receipts to be sent to. Also, if you want to change the email address for your receipts to be sent to, contact a Dinner Delivered customer service representative, and they will make the appropriate changes.
A: You may certainty place an advanced order. To insure your order is delivered for lunch or dinner at the time you want it, select the restaurant tab you want delivery from, then, at the top of that restaurant's menu, select the For Delivery A.S.A.P. change Button. A Calendar prompt screen will then appear. Select the Calendar date you want the delivery to made on, as well as the exact time you want it delivered. Then place your delivery order, and it will be delivered at the desired date and time.
A: You may order from as many Dinner Delivered partnered delivery restaurants as you like. A delivery fee will be charged for each restaurant though. Also, ordering from multiple restaurants may take more than 45 minutes to have the different cuisines delivered to you, due to the fact that your mobile waiter will have to travel to multiple restaurants.
A: You may certainly have a delivery ordered for another person for any occasion, such as a surprise or any other event. If you place your order online, make sure to put the correct delivery address you want the delivery made to in the address column, and put any special directions or comments for the mobile waiter to know or for the desired recipient to know in the optional directions box. Or, if you call in the delivery order to a Dinner Delivered customer service representative, make sure to tell them the correct address you want the order delivered to, as well as special directions or comments for the mobile waiter to know, or for the desired recipient to know.
A: You may purchase gift cards online from the Dinner Delivered Gift Cards tab, located along the top of the website screen. Follow the directions on the tab to place the order for the gift cards- an extremely effortless process. Or, you can call 423-634-8899 and have a Dinner delivered customer service representative set up the gift card purchase for you. All Gift Cards Expire One Year after purchase date.
A: Once you have placed an order for delivery online or over the phone with a Dinner Delivered customer service representative, the order will be faxed and called-in to the restaurant of your choice. From there, your selected restaurant will give Dinner Delivered a projected cook time as to how long it will take to cook and prepare your order. A Dinner Delivered mobile waiter will then arrive at the restaurant at the correct projected time. They will then double check your order for quality and the right quantity of food items. They will then finalize the packaging of your order by placing your order into a temperature-controlled insulated bag. After the driver has left the partnered restaurant, they will find your delivery address on their navigation system and proceed to deliver your food order to you on the quickest route. This process generally takes 45 - 60 minutes, regardless if it's a $22.00 order or a $220.00 order.
A: Dinner Delivered does not accept checks or cash. You may only pay for your delivery order with a debit or credit card online at DinnerDelivered.com or over the phone with a Dinner Delivered customer service representative.
A: On Friday, Saturday, and Sunday nights, some restaurants may have full houses and 1-hour wait times for in-house customers. Kitchen staffs can only prepare so many orders in a given time. Thus, on one of these occasions, it may take over 45 - 70 minutes to deliver a busy restaurant's delivery order, depending on that restaurant's projected full house cook time.
A: In the extreme case that restaurant you chose delivery from did not cook and prepare your order correctly, or the mobile waiter did not properly care for your delivery order, you may call 423-634-8899 to speak with a Dinner delivered customer service representative and request the food order to be re-made and re-delivered, or you may request a refund for your delivery order. Dinner Delivered handles all customer concerns and customer requests concerning Dinner Delivered restaurant food deliveries. All of your requests will be properly analyzed by a Dinner Delivered manager, but there is no guarantee a refund will be credited without a proper investigation.
A: You may only cancel a delivery order if you have not yet placed the order, or if a restaurant has not yet received the order to cook and prepare. Essentially, if you place a delivery order you are expected to pay for the delivery order.
A: Dinner Delivered offers Catering Packages from several of its partnered restaurants, available for Lunch and Dinner.
These Catering Packages are specifically designed for pharmaceutical reps or business coordinators who don't have time to spend selecting entrees and appetizers for their clients.
Dinner Delivered's partnered restaurants' catering packages aim to please a business meeting of ten people or more.
Also, special accommodations can be made for any of Dinner Delivered's Catering packages for a smaller party of less than ten people. Call 423-634-8899 and request for a customer service representative to prepare a package for your specific amount of guests.
Most Catering Packages need only an hour's notice before being prepared and delivered to your office or business. Advanced orders are also welcome and are given top priority.
With our extensive catering experience, you can rest assured that:
These Catering Packages are specifically designed for pharmaceutical reps or business coordinators who don't have time to spend selecting entrees and appetizers for their clients.
Dinner Delivered's partnered restaurants' catering packages aim to please a business meeting of ten people or more.
Also, special accommodations can be made for any of Dinner Delivered's Catering packages for a smaller party of less than ten people. Call 423-634-8899 and request for a customer service representative to prepare a package for your specific amount of guests.
Most Catering Packages need only an hour's notice before being prepared and delivered to your office or business. Advanced orders are also welcome and are given top priority.
With our extensive catering experience, you can rest assured that:
- Customer satisfaction is our number one priority.
- We can work within your budget to maximize savings without compromising quality.
- Your order will arrive on time.
- Our specially trained delivery staff will be courteous and accommodating.
- Orders will be delivered as specified, leaving you free to focus on other priorities.
A: If you are interested in the Server, Driver, Marketer, or Dispatching opportunities with Dinner Delivered, submit a Resume to Employment@DinnerDelivered.com. Mandatory Requirements for the Server or Driver Position are Reliable Transportation, a Cell Phone with Texting capabilities, a GPS, a Clean Driving Record, and Automobile Insurance. Or fill out the form at https://www.dinnerdelivered.com/drivers